Welcome to U & R SERVICE PROVIDER PTY LTD
IT-Support

HOW WE CAN SUPPORT YOUR BUSINESS

U & R SERVICE IT provides managed IT Support services to businesses of all sizes across Australia. By choosing U & R SERVICE IT, you get access to a team of 40+ IT support technicians that are ready to help you. We’ve been doing, giving us a solid foundation of technical knowledge and expertise in how to provide the highest quality support to the unique requirements of each business.

  • 40+ SUPPORT TECHNICIANS

    We have a team of over 40 technical consultants providing professional IT services, across our Melbourne offices. With over Many years of experience, our team are experienced and are ready to help you.

  • SUPPORT PODS

    Our technical support teams are divided into 4 pod teams with a 5th pod providing overflow assistance. This means our clients who utilise our Managed IT Support services and team are always speaking to the same people, who know them.

  • RELATIONSHIP FIRST

    People like to work with people they know. Through our pod system and hands on Account Management, we put building relationships with our clients first, before everything else. We believe this is the best way to deliver managed IT services effectively.

  • ACCOUNT MANAGEMENT

    Our unique Account Management framework has been developed to ensure your strategic and business requirements are met. Your Account Manager will ensure you have a 5 year plan in place for your technology and will ensure you receive the best professional IT services from us.

WITH OVER MANY YEAR OF EXPERIENCE, PUT YOUR IT SUPPORT SERVICES IN THE HANDS OF OUR EXPERTS.

Your 24/7 IT Support Helpdesk

You can always reach out and be supported when you need it from our Helpdesk. Your U & R SERVICE IT support team is available to you 24 hours a day, 365 days a year. Our IT support “pod” system ensures you interact with a support team member that understands the infrastructure of your business.

U & R SERVICE IT can support you with all your IT requirements, such as:

  • Computer hardware and software
  • Server and backend support
  • Cybersecurity
  • Data backup and recovery management
  • Cloud services
  • Communications
  • Digital Transformation

However complicated your IT problem is, the U & R SERVICE IT Support team will ask the right questions and find the best solution to keep everything running smoothly with minimal downtime. Your entire IT infrastructure is in safe, competent hands with U & R SERVICE IT.

Australian Onsite and Remote IT Support

Providing a solution to your IT problems may require someone to go onsite. We have technicians and trusted contractors available to fix or provide maintenance at your premises, wherever you are in Australia. U & R SERVICE’s technicians are based in Melbourne. Outside those areas, we have a network of trusted contractors to respond to onsite requirements. 

Live remote support is also available Australia-wide to our business clients that can be relied on for fast response times and useful updates on flagged issues. Remote support can be utilised for anything that doesn’t require onsite support, such as software updates and configuration, status monitoring, cybersecurity, and so on.

BE IN TOUCH WITH US: